Frequently Asked Questions

How do I order an application service?

To order an application service from us all you have to do is complete the order form and process the transaction through secure payment interface.

What are the payment options?

Currently we accept Visa, MasterCard, Discover, American Express and debit cards with the Visa and MasterCard logo. All transactions are processed through the secure payment interface of our payment provider InternetSecure Inc.. We also accept payments through PayPal. It is possible to arrange wire transfers for bulk orders (please, contact us for details).

What is your turnaround time?

In our view, 3 days delivery option is optimal. However, we also provide rush 24 hours service at a premium for customers who need the completed product earlier. We do not go beyond that option, because we believe that 24 hours is the minimal time required to deliver the quality output per our guarantees.

What is writer's ID?

Writer's ID indicates your preferred writer. Writer's ID is visible in the customers interface.

What is web-interface?

Our technical specialists have developed the web-interface to facilitate the customer's cooperation with Global Intellect Inc.. By using our web-interface, you automatically get access to a number of features that enable our writers and administrators to response adequately and effectively to your needs and preferences. Using friendly and easy-to-use steps you will be able to:
- Review order description, delivery term and other information;
- Post messages to the writer & administrator;
- Upload the additional details related to the order;
- Receive notifications about the new messages directly to your e-mail;
- Review current progress of your order;
- Download the completed essay at any time;
- Request revision;
- Place every consecutive order with a DISCOUNT!
- Gain access to other products and services provided by Global Intellect Inc.

How do I use your web-interface?

You will receive the log in data as soon as your order is processed. Please, follow the link in the activation e-mail and read FAQ section of the interface for complete guidelines.

How can I send you the additional materials?

You will be able to send the additional materials:

a) through the interface (you will have log in data as soon as your order is processed):
Enter the interface using log-in data Click "My Orders" on the left to view the list of orders that you have placed. You will see the page that contains short description of each order. Find the order you need to upload the details for and click "Upload Details" link. You will see the Upload Details page shortly. Click "Browse" to select the files for download. Click "Open" as soon as you select the necessary file. Click "Attach" button on the left and wait while the file is attached. You can attach more files if needed - one file at a time. Click "Send" button as soon as all necessary files are attached.
b) via fax (1-416-981-8797). Please, clearly indicate your sales order number or e-mail address on a separate cover sheet.

How do I receive my application?

Shortly before the deadline you will receive the download link. Following this link you will be able to download the completed order through the interface. Once you download the completed order, a copy will be sent as an attachment to your e-mail address.

What if I am not satisfied with the product I receive?

Resume Experts is concentrated on the absolute customer satisfaction. We are proud that the majority of our customers place consecutive orders with us. To this reason if you are not completely satisfied with the product you receive, we will provide the revision in the shortest possible time and at no charge. Your report will be revised as many times as it is necessary for your complete satisfaction.

How do I request revision?

In case you are not satisfied with your completed work, it is possible to request a revision. Log in to our web-interface, scroll down to completed orders and find the order that requires revision. Click "Request Revision" link in the bottom right corner. Post the comments for revision and attach the files with details if necessary, then click "Send".
Please, note: Resume Experts will provide revisions only in case it is defined that the provided paper does not meet the description stated in the order form.

What if your revision facility does not work for me?

Normally, our order process flow ensures customer satisfaction. However, we realize that exceptions may occur and in case you are not able to resolve the problem with our writers/administrators, please, feel free to escalate the issue to the level of supervisors. You can do so by opening a ticket in our support system and choosing 'quality issues' as help topic. Quality issues will be handled by a specially assigned supervisor, so you are certain to get the personalized solution.

What about the return policy?

Resume Experts does not offer refunds after the completed product is delivered to the customer. However, we will provide the revision free of charge and as many times as it is necessary for your complete satisfaction.

Can you guarantee my privacy?

Resume Experts guarantee confidentiality of the order related information. Any data that you submit will only be used to complete your order.

Where do I address additional questions/concerns/issues?

Please, feel free to open a ticket with request in our support system.